Properly Assess Your Risks of Outsourcing

To continue with this month’s topic of the month on Managing Uncertainty, this week we’re focusing on the risks that can arise when working with external parties (such as BPO vendors) and how Operations can mitigate those risks when transferring critical services or responsibilities to a third party. One institution we call Paulson Financial was faced […]

A Primer for Achieving Short-Term Cost Reduction

As many of you may know, at the start of every year the Council sends out an annual poll to gain insight into our members’ top challenges and concerns. This generally helps feed into our research planning for the coming year, and it’s helpful to hear what challenges emerge and how they compare to years […]

Developing Risk Champions

In our Topic of the Month series this month, we are featuring practices to improve governance and ownership structures over key areas of Operations management.  Last week, we kicked things off with a case around establishing ownership for various components of the customer experience. This week, we’re focusing on risk.  Enforcing risk management strategies is difficult […]