Properly Assess Your Risks of Outsourcing

To continue with this month’s topic of the month on Managing Uncertainty, this week we’re focusing on the risks that can arise when working with external parties (such as BPO vendors) and how Operations

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Calling All Operations Metrics Dashboards

Metrics are important for a number of reasons – who hasn’t heard the saying, “If you can’t measure it you can’t manage it!”  Metrics are

Developing Risk Champions

In our Topic of the Month series this month, we are featuring practices to improve governance and ownership structures over key areas of Operations management. 

Driving Your Employees Toward Inefficiency?

As frequent readers of our blog will know, we’ve focused a lot in the past weeks on the concept of exposing Operations’ hidden inefficiencies. These are

Properly Assess Your Risks of Outsourcing

To continue with this month’s topic of the month on Managing Uncertainty, this week we’re focusing on the risks that can arise when working with external

Join Us at the 2012 Financial Services Conference

With spring right around the corner, we’re ramping up our planning activity for the CEB TowerGroupFinancial Services Conference. Last month saw the inaugural European conference, and

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